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DOUBLE TAP TO ZOOM WITH PHONE OR TABLET 1 lead your family-team Starting on the right foot rarely takes on as much importance as when you decide to operate a family child care program. Your ability to respond effec- tively to the unexpected and to prepare for all the variables can make a very real difference in your degree of success. C a s e S t u d y 1: Susan’s Family-Team Communication Susan has invested a great deal of time and money in creating the child care setting of her dreams. She has long planned to open a business in her home; she hopes her business will allow her to be there for her husband and children while earning income doing what she loves best. Susan feels she has really done her homework on the best ways to organize her new business. COPYRIGHTED MATERIAL 1