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Redleaf Press: Supporting best practices in early childhood education Customer Service

Address
Redleaf Press
10 Yorkton Court
St. Paul, MN 55117-1065


Phone Number
Toll-free telephone: 800-423-8309
Fax: 800-641-0115
International telephone: 651-641-0508
International fax: 651-641-0115


Email Address
customerservice@redleafpress.org


Hours of Operation
Monday - Friday, 8 AM - 5 PM CST


For Educators
Instructor desk copies and Preview Copies

Are you an educator who would like to use Redleaf Press material in course packets, handouts, presentations, or for other education purposes? -Check to see if the Copyright Clearance Center can grant you the permission you need.

Do you need an alternate format of a book for a student with disabilities? Please complete the Alternate Format Text Agreement and email it to permissions@redleafpress.org.

Frequently Asked Questions
Place an order with a customer service representative.

Download an order form.

Check the status of an order.

Contact customer service for assistance.

Do you need permission to use Redleaf Press Material? - Please complete this request form and email the completed form to permissions@redleafpress.org.

Do you have a book idea?

Have you published a book we should carry?

Request a catalog.

Comment about the site.

Find media information.

Add an event to our schedule.

Contact an author.

Learn about reselling opportunities.

Inquire about foreign rights availability.

Ask general questions.



Terms of Purchase
U.S. currency only.
If you have any questions, contact a customer service representative.


Credit Cards
We accept American Express, Visa, MasterCard, or Discover.


Security Policy

Redleaf Press does not disclose credit card account information. When a purchase is made with a credit card, we submit this information directly to a secure credit card processor. Redleaf Press uses Entrust, a secure socket layer (SSL), and practices appropriate to the nature of the information in an effort to protect information from unauthorized access, destruction, use, modification, or disclosure.


Privacy Promise

Redleaf Press collects the names, addresses, and email addresses of our customers in order to send our ordered books and other merchandise, to mail our catalogs throughout the year, and to notify customers periodically by email of products and services offered by Redleaf Press. Customer information will not be sold, leased, exchanged or given away to any other party.


Redleaf Press customers may review and change their contact information by calling Customer Service at 800-423-8309 or by emailing customerservice@redleafpress.org. Any customer who does not wish to receive our catalogs may request that they be put on our Do Not Mail list. At any time, customers who have subscribed to Redleaf e-news can follow an opt-out link provided in every email message to unsubscribe from that email service.


Because we respect your privacy, we do not rent, sell, or exchange our list of customers.


Any changes to this policy will be posted here on the Redleaf Press Website.


This privacy policy is effective as of July 1, 2004.


Purchase Orders
Purchase orders cannot be accepted on web orders. Purchase orders will be accepted on your agency letterhead or a purchase order form. Fax purchase orders to 800-641-0115. To establish credit, organizations and institutions must pay the first order in advance or contact us with references for approval. Standard payment terms are net 30 days. Minimum order for purchase orders is $25.


Bulk Discounts
Discounts may be available for bulk purchases of Redleaf Press books. For more information, call 800-423-8309 or email sales@redleafpress.org.


Shipping

Orders are usually processed and shipped in 24 hours. Within the Continental United States, orders are shipped by UPS or USPS, which may take 3 to 5 business days. See the chart below for shipping and handling charges.


Shipping and Handling Charges
Min. up to $49.99 $7.95
$50 to $99.99 $10.95
$100 to $149.99 $13.95
$150 or more 10% 10%

Alaska, Hawaii and US Territory, orders are shipped by USPS Priority Mail service, which may take 3 to 4 business days or longer, depending upon the destination.


Customers with shipping addresses outside of the US, including Canada, are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. To place an order, get a quote on shipping and handling charges, or to inquire about quicker shipping options, please give us a call at 800-423-8309 or email jward@redleafpress.org


Sales Tax
The appropriate sales tax will be charged for all Minnesota customers. If your organization is exempt from paying sales tax we must have current documentation on file. A completed Certificate of Exemption (ST3) form is needed, download a pdf version here. Please fax completed forms to our Customer Service department at 800-641-0115.


Prices and Availability
Prices, terms, discounts, shipping fees, and availability are subject to change without notice.


Satisfaction Guaranteed
Your complete satisfaction is our goal. If for any reason you are not satisfied with your purchase, simply return your materials within 30 days for a refund, credit, or exchange (some restrictions apply to software, Web-based products, and dated materials).


Returns
Most products in their original condition can be returned within 30 days when accompanied by a copy of your invoice. All bundled products/sets must be returned with all components for a refund. Exceptions: software, web-based products, E-books, and date-sensitive materials are non-returnable. If you received a defective item, we will happily exchange the defective item with a new copy of the same product. Items that are damaged or do not have an invoice may be denied a refund or exchange. To ensure proper credit, please pack carefully.


Gift Certificates
Redleaf Press materials make great gifts for providers, colleagues, and staff. Contact us for details by sending an e-mail customerservice@redleafpress.org or by calling 800-423-8309.


Back Orders
Orders with items on back order will be accepted and are shipped as soon as the products are available. Back ordered titles along with the shipping charge will not be charged until the product is available for shipping.

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