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COPYRIGHTED MATERIAL q Contents Introduction 7 1 Admit You’re the Supervisor 12 2 Help Adults Succeed 24 3 Create a Culture That Encourages Input and Allows for Mistakes 36 4 Motivate Adults through Delegation 50 5 Communicate Consistently and Honestly 62 6 Follow Through 74 7 Stay Connected 86 8 Set the Tone 100 Certificate of Achievement COPYRIGHTED MATERIAL 111