INTRODUCTION COPYRIGHTED MATERIAL
professionalism and how to operate your own individual child care business
so that it gives you freedom and independence as your own boss. However,
every business is governed by regulations and laws. Child care is regulated by
many state, federal, health and safety, fire, and environmental statutes and
ordinances that must be obeyed.
As a provider operating your own business, you might find yourself
in conflict when your clients want you to overlook some regulations. For
example, suppose your child care regulations state that a baby must be on
the same floor level as you at all times. Yet you have a mother who wants you
to put her baby down to sleep in an upstairs bedroom because she feels the
baby will sleep longer in a quiet room. Your job as a licensed child care pro-
vider is to enforce and uphold all regulations, even if you believe the parent
has a valid point. The tools in this manual will help you to interact with your
clients in a positive manner while upholding the regulations.
Besides the regulatory aspects of visits, communications during a visit
can be challenging. Visiting monitors coming into your home might not have
good skills in this area. Some can be demanding and even aggressive in the
way they carry out their duties. Others might be opinionated and want you
to do things their way. When and how do you speak up? Where does their
authority begin and end? Our goal is to assist you in developing skills that
will lead you to interact with others productively and successfully so you can
benefit the most from your visits.
How to Use This Manual
This manual is a reference guide. Each chapter discusses the skills you need
so you can handle specific situations when someone is visiting your home.
Each chapter is designed to stand alone. This allows you to refer to the
chapter that addresses a particular situation. Each chapter begins with a