INTRODUCTION “They always come at the worst times.” “They disrupt my schedule.” From our
discussions, we identified many of the key problems with visits to family child
care in-home businesses. In response to your questions and concerns, we
have developed best practices and skills to make these visits more productive
and worry-free for you.
Why Successful Visits Are Important
We cannot overemphasize how important your job is. You need to be able to
concentrate on the care of the children in your program. But you must also
attend to the requirements of running your business. You need the skills that
help you connect with visitors in positive ways. These skills will enable you to
get the support, guidance, and training you need to enhance your program.
Because of provider/visitor problems, subsidy programs are seeing reduc-
tions in enrollment. The Child and Adult Care Food Program (CACFP) is one
of these programs; it is particularly important for feeding income-eligible
children. Often the meals you serve are the only nutritious meals some chil-
dren receive. When providers we spoke to were asked why they dropped out of
subsidy programs, the most prevalent answer was this: you felt the visits were
invasive, and you did not like the way the visitor enforced the regulations
and requirements. This means a loss of income to you and a loss of impor-
tant nutritional information, support, and resources for your clients. Clearly,
the success of important programs like the CACFP depends a lot upon your
having a good working relationship with the visitor.
Why Providers Need Support
Providers today are more independent and knowledgeable than in the past.
You have access to many more high-quality training sessions. You can learn