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COPYRIGHTED MATERIAL Chapter 6: Participate Fully in Visits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Case Study 1: Karen and John Distractedly Receive Visitors Challenge: Making Visits an Interactive Process Solution: Document What Happens Solution: Control the Tempo of the Visit Solution: Achieve a Balance of Authority during Your Professional Interactions Challenge: Remaining Focused throughout a Visit Solution: Concentrate on Taking Notes Solution: Prepare Children in Advance for Visitors Case Study 2: Karen and John Concentrate on Inspector Visits Checkpoints for Success Chapter 7: Follow-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Case Study 1: Kay’s Confidence Is Uninformed Challenge: Responding to Issues When They Are Raised Solution: Take Every Communication Seriously Solution: Regularly Check on Your Status Challenge: Deciding What to Own Solution: Take the Lessons You Teach Children to Heart Challenge: Understanding Regulations and Citations Solution: Be Persistent until You Have Clarification Challenge: Responding to Citations and/or Legal Orders Appropriately Solution: Give a Rebuttal or Make Corrections Immediately Solution: Pay Attention to Deadlines Solution: Respond Appropriately Challenge: Ensuring Information Made Available to the Public Is Correct Solution: Stay Up to Date on How Your State Shares Information Case Study 2: Kay Is Confident and Knowledgeable Checkpoints for Success ix COPYRIGHTED MATERIAL